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Frequently Asked Questions

1. Are you a manufacturer?

Yes , we are manufacturer and exporter, we have our own factory for more than 10years.

2. What’s the warranty for the products?

As usual, it should be 1year guarantee.

3. Can I got the free sample?

Sample is available, but not free, the client have to pay for it.

4. What’s the payment term for orders?

We accept the payment as T/T, Western union, Paypal.

5. What’s the lead time for the order?

As usual, the order should be delivery in 1 week after the payment received.

6. Do you accept the OEM order?

Yes, OEM is available, but the mini order should be 200sets.

7. Do you have CE certificate?

Yes, we have the ISO13485 and CE certification.

CE Certificate for Hearing Aid Programmer Mini Pro

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CE Certificate for Audiometer AD104

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CE Certificate for AD100

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CE Certificate for OAE Hearing Screener

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CE Certificate for BTE Hearing Aids

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8. What are your shipping ways?

By sea, by air and by Express(DHL, Fedex, UPS, TNT, EMS etc)

9. Will you provide the after-sale service?

Yes, of course, we offering the professional maintenance service and ensure the quality.

10. Could you supply the customize service for the audiometer booth.

Yes , customized size is available for the audiometer room .

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